Sales Policy

Effective Date: February 24, 2025

At TurboMatrixPC, we are committed to providing our customers with high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing products from our store. By making a purchase with us, you agree to the following terms.

1. General Terms

  • All sales are subject to availability and confirmation of the order price.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that are suspected to be fraudulent or orders for items that are out of stock.
  • Once your order is confirmed and processed, it will be shipped according to the shipping method selected at checkout.

2. Pricing

  • Prices for our products are listed in U.S. dollars (USD) and are subject to change without notice. However, the price listed at the time of purchase will be the price you are charged.
  • Sales tax is applicable to orders shipping to addresses within the state of Indiana. Sales tax will be calculated at checkout based on the shipping address.
  • We may offer promotions, discounts, or special offers from time to time. These offers will be valid only for the specified period or until stock runs out, whichever occurs first.

3. Payment Terms

  • We accept payment via credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available at checkout.
  • Payments are processed at the time of order placement. All payment transactions are securely encrypted and handled through trusted payment processors.
  • We do not store payment information on our servers; your payment details are processed by third-party payment providers.

4. Order Confirmation

  • After placing an order, you will receive an order confirmation email, which will include details of your purchase and an estimated delivery date. If you do not receive this confirmation, please check your spam/junk folder or contact us for assistance.
  • A tracking number will be provided once your order has shipped.

5. Availability and Stock

  • While we strive to ensure that our website reflects accurate stock levels, product availability may change due to high demand or other circumstances. If an item becomes out of stock after an order is placed, we will notify you as soon as possible and offer a full refund or an alternative product.
  • We reserve the right to limit quantities of products that can be purchased, especially for high-demand or promotional items.

6. Order Cancellations

  • Orders can be canceled within 24 hours of placement, provided that the order has not been processed or shipped. Please contact us immediately if you wish to cancel your order.
  • After 24 hours, cancellations may not be possible, as your order may have already been processed for shipment.

7. Shipping and Delivery

  • Shipping costs are calculated based on the delivery address, order size, and the selected shipping method. You will be able to view the shipping cost during checkout before finalizing your order.
  • We strive to ship orders within 1-2 business days, excluding holidays. Delivery times may vary depending on your location and the shipping method chosen.
  • You will receive a tracking number once your order has shipped. Please allow up to 24-48 hours for tracking information to update.

8. Sales Tax

  • Sales tax is applicable to orders shipping within the state of Indiana. The applicable sales tax will be added to your order at checkout.
  • If you are exempt from sales tax, please provide the necessary documentation before placing your order.

9. Returns and Refunds

  • Please refer to our Refund and Returns Policy for detailed information on returns, exchanges, and refunds.
  • Items returned must be in new and unused condition, and must be returned within 30 days from the date of purchase to be eligible for a refund or exchange.

10. Product Descriptions and Accuracy

  • We make every effort to ensure that the descriptions, images, and specifications of our products on the website are accurate. However, we cannot guarantee that all information is error-free.
  • If you receive an item that is different from what was described on the website, please contact us immediately at info@turbomatrixpc.com so we can resolve the issue.

11. Limitation of Liability

  • TurboMatrixPC is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, except as required by law.
  • Our liability is limited to the amount you paid for the product or service in question.

12. Changes to the Sales Policy

  • We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated effective date will be reflected at the top.
  • By continuing to use our website and make purchases, you agree to the revised terms of the Sales Policy.

13. Contact Us
If you have any questions or concerns about this Sales Policy, or need assistance with an order, please contact us:

TurboMatrixPC
8228 S 1100th W
Losantville, Indiana
Phone: (765) 853-5562
Email: info@turbomatrixpc.com

Thank you for choosing TurboMatrixPC! We are committed to providing you with a seamless and enjoyable shopping experience.

By purchasing from TurboMatrixPC, you agree to the terms and conditions outlined in this Sales Policy.